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Frequently Asked Questions

Payments

  • WHAT ARE THE FORMS OF PAYMENT I CAN SELECT FROM?

     

    You can pay using your credit card (Visa, MasterCard) or PayPal. Order administration costs are free for payments using credit cards or PayPal.

     

  • IS PAYMENT BY CREDIT CARD SECURE?

    Payments by credit card are completely secure and risk-free. All information is transferred encrypted through an SSL (Secure Socket Layer) certificate and therefore cannot be intercepted by outside parties. Furthermore, the data is entered directly on the Banca Sella website, thereby guaranteeing maximum security.

  • WHEN WILL MY CREDIT CARD BE DEBITED?

    The amount will be debited when your order is input on the website.

     

  • IS PAYMENT BY PAYPAL SECURE?

    PayPal, an eBay group company, is a quick and secure payment system. Once payment through PayPal is completed, the purchaser will be redirected to the PayPal website where they can access their account by entering a personal e-mail address and password.

    After registration, payments can be made through PayPal without having to re-enter the information for subsequent purchases. By choosing to pay through PayPal, the amount is debited directly from the designated credit card (Visa, Visa Electron, MasterCard, American Express) or prepaid card.

    PayPal safeguards the purchaser's information so that no financial information is divulged. PayPal will send a confirmation e-mail for each transaction performed using this method.

    The amount of the order of will be debited to your PayPal account when the order is processed. In the event of a cancellation, the amount will be refunded to your PayPal account.

  • WHY HAS MY PAYMENT NOT BEEN ACCEPTED?

    WHY HAS MY PAYMENT NOT BEEN ACCEPTED?

    If your payment was not accepted, this may be due to various reasons, including:

    - Your credit card might not be among the ones accepted, which are Visa and MasterCard.

    - The type, number and CVV security code on the credit card or the valid-to date were not entered correctly.

    - Your have insufficient credit.

    - Your card has expired.

  • HOW DO I REQUEST AN INVOICE?

     

    The invoice will be sent to you via e-mail at the time the shipper picks up the order for delivery. The information you have entered in the registration form will be used for issuing the invoice. Once the invoice is issued, you will no longer be able to change the information.

     

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