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Frequently Asked Questions

Deliveries

  • WHEN WILL I RECEIVE MY PARCEL?

    WOMO offers the possibility to receive your products easily and straight to your home within 4/5 days of your order being collected by Yodel (SMM). Delivery times may vary for reasons of force majeure such as weather conditions and strikes.

  • HOW MUCH DOES SHIPPING COST?


    The cost of the service is calculated based on the destination chosen and starts at just £6.90.

    Shipping is free for orders over £49.00.

    Womo is constantly involved with the major international express couriers to ensure the lowest shipping cost and the best service in terms of time, delivery and customer service.

  • HOW AND WHEN WILL THE DELIVERY ARRIVE?

    The products ordered are delivered to the postal address specified by you when you completed the order.

    By registering on the site, you will be able to access your “Personal Area” and manage your address book to select an address for each order.
    The status of your order will always be viewable in the “My Orders” section of your account.

    Deliveries will take place Monday through Friday, during normal business hours, excluding national holidays.
    The products are shipped in boxes sealed with a tamper-proof label with the words “Guarantee Seal.”

  • WHICH COUNTRIES DO YOU SHIP TO?

    Womo ships to the UK.

    Womo is constantly involved with the major international express couriers to ensure the lowest shipping cost and the best service in terms of time, delivery and customer service.

  • HOW CAN I TRACK MY ORDER?

    Once the order has been dispatched through the express courier, an email will be sent out containing a link to check the progress of the shipment from its assignment to a courier through to its actual delivery. Registered users will also be able to view the link in the “My Orders” section of the MyAccount website.

  • WHAT HAPPENS IF I’M NOT THERE ON THE DAY OF DELIVERY?

    YODEL will make two delivery attempts. In cases of non-delivery due to the absence of the recipient at the specified address, YODEL will leave a missed delivery card and the shipment will remain in the local warehouse for 7 days. The courier will also send an email to let the Customer know of the delivery attempt.
    In the event of further non-delivery due to the absence of the recipient, the shipment will be returned to WOMO.
     

  • PERCHÉ NON HO ANCORA RICEVUTO IL MIO ORDINE?

    Womo si impegna ad effettuare la consegna in 24 / 48 ore dalla presa in consegna dell'ordine da parte del corriere BRT (Bartolini).

    Le consegne vengono effettuate dal lunedì al venerdì, nel normale orario di ufficio, escluse le festività nazionali. Eventi di forza maggiore come scioperi o condizioni climatiche avverse possono ritardare i tempi di consegna.

    Nel caso risultassi assente all'indirizzo specificato, il corriere ti contatterà per programmare una nuova consegna. Se l'indirizzo dovesse errato o non aggiornato, il pacco verrà rispedito a Womo.

     

    Verifica che l'indirizzo fornito per la consegna sia corretto e aggiornato prima di confermare il tuo ordine. Per altre problematiche riguardanti il tuo ordine, contatta il nostro Servizio Clienti. 

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